FAQ;
Fast and Secure Delivery:
All printing and shipping is handled by The Print Space in London. Prints will be shipped worldwide from their UK or Germany studios depending on your location.
Standard Flat Rate worldwide shipping is free of charge and typically takes 5-10 working days depending on your location. Please note that while shipping is free of charge, you will be responsible for any local tax duties.
Prints are shipped in either a reinforced tube or crumble proof packaging to ensure safe delivery.
Delivery Time: Orders usually ship out within 72-hours of your purchase, and will usually arrive within 5-10 working days.
Estimated Average Shipping Times.
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Europe: 3-5 Business Days
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USA & Canada: 7-9 Business Days
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Rest of the World: Up to 10 Business Days
COVID-19 Delays:
Being the holiday season and with slower than usual services around the world due to the virus we shall not name, there may be a chance that your order takes slightly longer to arrive, up to 15 days for the longest delivery routes. Rest assured we will do everything in our power to get the print sent out in the most safe and efficient manner possible. In the unfortunate event that you haven't received your package after 15 days, please contact mertatakan@outlook.com and we will look into this further for you.
Sustainability Measures and Carbon Neutral Print Process:
I'm proud to say that my prints are sustainably packaged and carbon neutral from end-to-end. This was only made possible by the amazing efforts of my print studio partner The Print Space, who have worked incredibly hard to carefully inspect every stage of their printing and shipping process. Read more about their sustainability measures here.
Secure Payment:
You’ll have two payment options at check out, Paypal and Stripe.
Both use a secure 256 bit encryption service. We all know Paypal, so if you have an account that will be the quickest checkout method.
If you’d like to pay directly with a credit card, Mert's store is partnered with Australia's most secure and trusted payment platform named Stripe. You’ll be directed to the following page to process the payment for your order.
Exchanges & Returns:
I am truly confident that you’ll love your print. They will uphold the test of time and become a talking point in your household. Straight refunds are not accepted as these are limited edition prints, however in the event that you'd like to exchange your print for a different one of equal value, you'll have 15 days to contact us from the date of delivery to arrange the exchange. You'll just need to cover the shipping charge.
The print tubes and packaging are extremely tough and are capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.
Just send an email with an image of the package, print and certificate of authenticity as well as the order number to mertatakan@outlook.com and we will get the replacement arranged for you right away.
We'll cover the return shipping for any damaged orders and the subsequent replacement print.
Certificates of Authenticity and Edition Numbers:
The entire print series has a limited edition quantity in each size. You can see detailed information on the editions on the product pages. Once the prints sell out in each size and edition, they will never be available again.
Each print comes with a unique certificate of authenticity.
It provides the name of the image, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.
For any additional enquiries, please email us at mertatakan@outlook.com